Our Accommodation - It's All About You
Stay in one of our 24 individually styled and decorated en-suite rooms. Our friendly staff will give you a warm welcome and go out of their way to accommodate your needs, setting out to make you feel at home.
Choose from Classic, Executive or Luxury Suites, z-beds and cots can be provided to accommodate your little ones. We have bedrooms with balconies on which smoking is permitted. We also have disabled facilities throughout.
Click on each room type for more information.
LUXURY SUITE
EXECUTIVE ROOMS
FAMILY ROOMS
DOUBLES & TWINS
Modern Facilities
Our bedrooms all have up to date modern facilities including:
- Free Super-Fast WIFI
- Freeview television
- Telephone
- Refreshment tray
- Still filtered water
- Hairdryer
- Bath robes & slippers (Executive and Luxury suites only)
All prices stated include full English and Continental breakfast.
Check-in from 3.00pm, Check-out 11.00am. Early check-in and late check-out may be available, please ask reception for details.
Book Your Stay Online
Please be aware that we have a busy wedding season, therefore it is advisable to check if there are weddings on during your stay.
Special Occasion? …please contact Reception if you would like Prosecco or Champagne added to your room.
"The bedroom was spotlessly clean and spacious with a super comfy bed. The breakfast menu was great and the hotel caters well for vegetarians. The staff were polite and helpful at all times. We would highly recommend the hotel." Susan W, Uttoxeter, United Kingdom
| QUESTION | ANSWER |
| WHAT'S THE EARLIEST I CAN CHECK IN? | Our check-in time is from 3pm onwards. We can arrange an Early Check In from 12 o'clock if you would like the room earlier; there is a £20 charge for this service, and this is subject to availability. |
| IS THERE A LATEST CHECK IN TIME? | Our Reception desk is manned until 11pm Monday–Saturday, and until 9pm on Sundays. If your travel arrangements require you to arrive after these times, we have a Night Porter on site who is available to facilitate Late Arrival Check In. We ask if you can let us know ahead of time if you will require a Late Check In. |
| WHAT IS YOUR POLICY REGARDING CANCELLATIONS? | We offer a very flexible cancellation policy, which allows cancellation up to 1pm of the day before your arrival without incurring any charges. |
| WHAT'S THE LATEST I CAN CHECK OUT? | Our Check-Out time is 11am. We can offer a Late Check Out subject to availability — please contact us directly if you would like to check the availability, pricing, and time we can provide for you. |
| WHAT IF I AM RETURNING LATE TO THE HOTEL? | Returning to the hotel late is not a problem. For your convenience, your bedroom key also opens the main front doors, allowing you to let yourself in at any hour. We do, however, kindly ask that you respect other guests who may be sleeping and keep noise to a minimum upon your late return. |
| WILL I BE CHARGED FOR EXTRA GUESTS OCCUPYING MY ROOM? | There is an additional charge for extra guests, but not all rooms are equipped to accommodate them. Please reach out to the hotel to discuss your needs. |
| WHAT TYPES OF ROOMS ARE AVAILABLE AT THE UPPER HOUSE? | The Upper House offers a range of beautifully appointed rooms and suites, each combining historic character with contemporary comfort. Please visit our website or contact us on 01782 373790 to view room types, availability, and current rates. |
| IS BREAKFAST INCLUDED IN THE ROOM RATE? | Yes — all bedroom rates at The Upper House include breakfast. Our breakfast service offers a generous selection of cooked options, served from 7am–9:30am Monday to Friday and 8am–10am on weekends. |
| DO YOUR ROOMS HAVE EN-SUITE BATHROOMS? | Yes, all rooms at The Upper House have en-suite facilities. We also have a fully accessible bedroom with a wet-room shower for guests who require it. Please contact us to discuss specific room requirements. |
| CAN I REQUEST A SPECIFIC ROOM OR SPECIAL ARRANGEMENT FOR A SPECIAL OCCASION? | Yes, we are delighted to help make your stay extra special. Whether it's a particular room preference, flowers, champagne, or a personalised touch, please contact us at enquiries@theupperhouse.com or call 01782 373790 ahead of your visit. |
| DO YOU OFFER BREAKS AND PACKAGES FOR COUPLES OR SPECIAL OCCASIONS? | Yes, The Upper House offers a range of Breaks & Offers including romantic stays, leisure breaks, and themed packages. Visit the Breaks & Offers section of our website or contact us directly for the latest availability. |
| WHAT IS YOUR POLICY ON PETS OTHER THAN DOGS? | The Upper House welcomes small, well-behaved dogs in designated rooms for a supplementary charge of £25 per dog. For queries about other pets, please contact us directly before booking. |